Complaints

Complaints

Dear Customer, sorry to hear that you have a complaint. Please describe your complaint in full on the form on this page so that we can act accordingly in a short period of time.

We take a complaint very serious. Within 24 hours you will receive at least a mail telling you that the complaint has been received. We will do our utmost to solve the complaint in the best possible way.

Photos of your problem.
Please try to ensure the photos clearly illustrate the problem, so we can properly asses the issue.*

Purchase receipt/ invoicer:
Please send the receipt or invoice so we can see where you purchased your SunnyTent. You can upload it here. *